Refund policy

RETURN AND REFUND POLICY

At its7mart, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a 7-day return policy subject to the conditions mentioned below and applicable Indian consumer laws.

1. RETURN ELIGIBILITY

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The return request must be made within 7 days of delivery.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, manuals, tags, and other items supplied with the product, where applicable.
• You must provide your order number or valid proof of purchase.
• The product must not have been damaged because of misuse, negligence, unauthorized modification, or improper handling.

Some products may have specific return conditions. Where applicable, these conditions will be mentioned on the product page or communicated before purchase.

2. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: mrfake541@gmail.com
Phone: 7084436211

Please provide your order number, the product you wish to return, and the reason for the return.

For damaged, defective, or incorrect products, we may ask you to provide photographs or videos of the product and its packaging so that we can evaluate the issue.

Please do not send any product back without receiving return instructions from us first.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive a product that is damaged, defective, missing essential parts, or different from the product you ordered, contact us as soon as possible.

After reviewing the issue, we may provide an appropriate resolution, which may include:

• Replacement
• Refund
• Repair, where applicable
• Another remedy available under applicable law

For verified damaged, defective, or incorrect products, we will provide appropriate return instructions.

4. RETURN SHIPPING COSTS

For verified damaged, defective, or incorrect products, return shipping arrangements will be handled according to the applicable return procedure.

For returns requested for other reasons, any applicable return shipping charges will be communicated to you before the return is arranged.

5. REFUNDS

Once the returned product has been received and the return has been approved, we will process your refund within 24 hours.

In exceptional circumstances, refund processing may take up to 1–2 business days.

The time required for the refund to actually appear in your bank account, UPI account, card, or other payment method may depend on your bank, payment gateway, payment provider, or financial institution.

Refunds will generally be made to the original payment method where technically possible.

For Cash on Delivery orders, we may request suitable bank or UPI details to process the refund.

6. EXCHANGES

Where replacement stock is available, we may offer an exchange for an eligible product.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

To request an exchange, contact us within 7 days of receiving your order.

7. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by applicable law, including:

• Products that have been customized or personalized specifically for the customer.
• Products clearly identified as non-returnable on the product page.
• Products damaged due to misuse, negligence, accidents, or unauthorized modification.
• Products that cannot reasonably be resold due to hygiene or safety reasons after being opened or used.

Any product-specific non-returnable conditions will be communicated before purchase where applicable.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Indian law.

8. ORDER CANCELLATION

If you want to cancel an order, contact us as soon as possible at mrfake541@gmail.com.

Cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible and the order may need to be handled under our return procedure.

9. CONTACT US

If you have questions regarding returns, refunds, exchanges, or damaged products, contact us:

its7mart
Email: mrfake541@gmail.com
Phone: 7084436211

Please include your order number whenever contacting us about an order.